Top: Users: kpw6123

Name: kpw

Reviews by kpw6123
Displaying 1-13 from 13
Date	Program	Vote	Message
01-Feb-2004	Pocket Dictate	1	Service and company's response to help requests are non-existent! The Swift Sound download web site had problems while purchasing and registering software and charged me for a Silver service contract of $8.00. I contacted Swift Sound about this and after several attempts and threats they contacted me one week later to tell me that because the service contract was elected during my registration whether accidentally or not they were not going to adjust the charges to my credit card even after the threats of submitting my negative rating to Download.com. If this company does not care about their own reputation how much less do they care about your needs? And of course, that's just the attitude I got from them! I would not recommend any product from Swift Sound based on their hard nose attitude towards their customers. I disputed the charges with my credit card company and they credited my card the $8.00. You also have to rely on the company staying in business as every time you install or re-install their software, you need to re-register the software at their web site to get an up to date product key. If you don't do this, you will not be able to install and run their software. And whoever heard of a service contract for a software program? I think they call it Help Files!
01-Feb-2004	NCH TypeCharge	1	Service and company's response to help requests are non-existent! The Swift Sound download web site had problems while purchasing and registering software and charged me for a Silver service contract of $8.00. I contacted Swift Sound about this and after several attempts and threats they contacted me one week later to tell me that because the service contract was elected during my registration whether accidentally or not they were not going to adjust the charges to my credit card even after the threats of submitting my negative rating to Download.com. If this company does not care about their own reputation how much less do they care about your needs? And of course, that's just the attitude I got from them! I would not recommend any product from Swift Sound based on their hard nose attitude towards their customers. I disputed the charges with my credit card company and they credited my card the $8.00. You also have to rely on the company staying in business as every time you install or re-install their software, you need to re-register the software at their web site to get an up to date product key. If you don't do this, you will not be able to install and run their software. And whoever heard of a service contract for a software program? I think they call it Help Files!
01-Feb-2004	NCH Express Notes	1	Service and company's response to help requests are non-existent! The Swift Sound download web site had problems while purchasing and registering software and charged me for a Silver service contract of $8.00. I contacted Swift Sound about this and after several attempts and threats they contacted me one week later to tell me that because the service contract was elected during my registration whether accidentally or not they were not going to adjust the charges to my credit card even after the threats of submitting my negative rating to Download.com. If this company does not care about their own reputation how much less do they care about your needs? And of course, that's just the attitude I got from them! I would not recommend any product from Swift Sound based on their hard nose attitude towards their customers. I disputed the charges with my credit card company and they credited my card the $8.00. You also have to rely on the company staying in business as every time you install or re-install their software, you need to re-register the software at their web site to get an up to date product key. If you don't do this, you will not be able to install and run their software. And whoever heard of a service contract for a software program? I think they call it Help Files!

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